Understanding the Challenge

METRO initiated a multi-elevator replacement program to modernize and improve vertical transportation systems across its transit network. Many existing elevators within METRO’s facilities had exceeded their useful life, resulting in frequent service interruptions, safety concerns, and accessibility challenges for passengers with disabilities. The program required coordinated management of multiple concurrent construction sites, each with unique operational constraints, safety requirements, and ADA compliance considerations—all while maintaining uninterrupted transit operations and public access.

Our Strategic Intervention

PMG provided program and project management services to support METRO in the execution of its multi-elevator replacement program. Our responsibilities included overseeing design coordination, construction scheduling, contractor management, and quality assurance across multiple station locations. PMG facilitated communication between METRO’s engineering, operations, and safety teams to ensure construction activities were properly sequenced and minimally disruptive to passengers. We implemented detailed progress tracking, cost control measures, and risk management strategies to ensure each elevator replacement was delivered safely, efficiently, and in accordance with ADA and local building code requirements.